Benefits of online community
Initial research on the online social environment detailed how lack of social cues made people discount the value of online social group- they were seen as ‘less than’ face to face interactions.
However (Walter 1997 & Bayne 1999 as quoted by Kozinets 2010) showed that groups are getting around that by expressing missing nonverbal cues in written form’- emoticons. Textual messages became ‘imbued with features intended to replicate a face-to-face communication’, and as a result gained some ground in terms of quality of interaction.
Another advantage of participating on an online communities is that participants enjoy a ‘status equalization effect’ – status characteristics, such as age, sex, and race, cultural background are unknown in the online space (unless the user reveals them) resulting in more open communication and less dominance. Online communities therefore benefit from stress reduction, self-acceptance, and informational value, and contribute to people’s sense of identity (see, e.g., McKay et al. 2002 as quoted by Kozinets).
The charts and diagrams in the Kozinets 2010 paper were interesting to me but the one that I zoned in on was the development of community below. I recreated it on powerpoint.
It considers the relationship between the person and the central consumption activity that they are engaging in, with and through the online community. If this consumption activity is not particularly important to them, their relationship to the online community is going to be more distanced. The greater the centrality of the consumption interest to the person, the higher the interest level and concomitant level of activity knowledge and skill. This is a measure not only of self-identification, but of identity and interest combined with expertise.
The benefits of online community (as listed in the first paragraph), are a function of time and online activity. Moving from the lurker status where one has weaker skills, weaker social ties and superficial consumption, to an Insider’s strong social ties to the online community, takes time and commitment. Can this be adequately applied to temporary online learning communities such as Moocs? Moocs are generally short courses where the vast majority of users are auditors. A Mooc auditor will enter the Mooc community from initial curiosity. Ideally, What began as a search for information transforms into a community and a sense of belonging and understanding.
In reality however, auditors would find it difficult to develop a deep relational exchanges within the online group if they have limited interaction and low interest in the core consumption activity.
Kozinets, R. V. (2010) Chapter 2 ‘Understanding Culture Online’, Netnography: doing ethnographic research online. London: Sage. pp. 21-40.
Bayn, Nancy K. (1999) Tune In, Log On: Soaps, Fandom, and Online Community. Thousand Oaks, CA: Sage. As quoted by Kozinets (2010)
Walther, Joseph B. (1992) ‘Interpersonal Effects in Mediated Interaction: Relational Perspective’, Communication Research, 19: 52–90. As quoted by Kozinets (2010)